Definition of Terms within the Website (_)

• BUYER – A natural or legal person who places an Order and is listed on the invoice under the title "Buyer" (or their authorized representative).

• SELLER – BIOGLOW COSMETICS S.R.L., a Romanian legal entity headquartered in Bucharest, Sector 2, str. Tuzla no. 9-27, room 1, block C, floor 2, ap. C21, registered with the Trade Registry under no. J40/9228/2024, VAT ID 50039910, listed on the invoice as "Seller."

• PRODUCTS AND SERVICES – Any product or service, including the documents listed in the Order, to be supplied by the Seller to the Buyer, consisting of the cosmetic products displayed on the website and purchased by the Buyer, with agreed characteristics noted in the Order and invoice.

• ORDER – The electronic document serving as communication between the Seller and the Buyer whereby the Seller agrees to deliver the Goods and the Buyer agrees to receive and pay for them.

• CONTRACT – A valid Order placed through the website and confirmed by the Seller via (_).

• SPECIFICATIONS – All product specifications and/or descriptions as listed in the Order.

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I. Website Transparency

Through the website (_), clients can purchase Bioglow Cosmetics products.

To avoid any misunderstanding, only the products explicitly listed on the website are available for purchase.

The website (_) is a closed platform used exclusively by Bioglow Cosmetics S.R.L. to sell its products. It is not available for use by other merchants, individuals, or companies for listing or selling their own products.

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II. Sales Process

By placing an Order, the Buyer agrees to the Seller's communication methods (email, SMS, phone) used to manage the website.

The Seller will notify the Buyer separately of Order registration and Order confirmation. Simply registering an order or engaging in communication (calls, emails) does not constitute a binding confirmation or contract.

Only upon explicit confirmation by the Seller will the Order be considered accepted, resulting in a valid contract. Written confirmation (via email or SMS) will be sent by the Seller and does not require further confirmation by the Buyer.

The Order is valid only after the Seller confirms product availability, pricing, and features.

The Contract is completed with the Warranty Certificate, tax invoice, and usage instructions provided by the Seller.

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III. Object of the Contract

The object of the Contract is the sale of PRODUCTS, based on stock availability, price, and characteristics as confirmed by the Seller in the Order confirmation.

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IV. Client Order

To place an order, the Client must:

• Register on the website using a unique username and password;

• Select the desired products;

• Agree to the Terms and Conditions of the online store https://www.(_).ro;

• Click the "Add to Cart" button. In “My Cart,” the Client can review or update their product selections;

• Confirm the purchase by clicking "Complete Order".

After completing the order, the Client will receive a confirmation from the Seller indicating availability, price, and product/service details.

Order confirmation will be sent via (_) (email/SMS).

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V. Contract Price

The Contract price is the product sale price as confirmed by the Seller. In some cases, due to technical issues or errors, the price displayed on the website may be incorrect. In such cases, the Seller will inform the Buyer of the correct price in the confirmation.

• Promotional Offer – Any campaign offering product discounts for a limited time. Full campaign terms are available in each promotion’s official rules.

• Discount Code – A code offered during promotional campaigns that may or may not be combined with other offers and must be applied at checkout.

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VI. Payment Methods

The Buyer may choose one of the following payment methods:

• Online card payment (personal or company card, no extra fees, processed securely via (_));

• Bank transfer (based on the proforma invoice issued by the Seller);

• Cash on delivery (in RON). Not available for orders over 5,000 RON for companies and 10,000 RON for individuals.

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VII. Product Delivery

Delivery is made to the address specified by the Client in the order form via courier.

If the order includes products with different delivery times, a single delivery will be made within the estimated period stated on the website.

Products are delivered sealed, in their original packaging, and insured during transit.

Upon delivery, the Buyer must inspect the products for quantity and quality, based on labeling.

The Seller will inform the Buyer of the estimated delivery time (no more than 30 days after order confirmation). If delays occur due to third parties (e.g., couriers), the Seller will notify the Buyer.

If a product is no longer available, the Seller will notify the Buyer and refund any paid amount within 7 calendar days.

Delivery times are listed per product on the site and may vary. The Seller may adjust delivery times due to force majeure or external interventions.

The Seller may unilaterally terminate the contract in the following cases:

• Incorrect billing/delivery information provided by the Buyer;

• Card issuer declines transaction;

• Delivery postponement by the Buyer.

Delivery costs are not included in the product price and are shown separately at checkout.

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VIII. Product Returns

The Buyer has the legal right to withdraw from the purchase without penalty within 14 calendar days from delivery, provided return costs are borne by the Buyer.

This right applies only if the products remain sealed.

If unsealed, products cannot be returned for health and hygiene reasons, as they are for personal use.

According to Art. 14(3) of GEO 34/2014, the Buyer is responsible for depreciation resulting from improper handling.

Unsealed or used cosmetic products will be considered fully depreciated (100%).

However, if unsealed products are non-compliant, they may be returned.

Refunds will be made within 7 calendar days of return request, once the product is received by the Seller.

Refunds will be processed via the same payment method, unless the Buyer requests otherwise.

Return shipping is the Buyer’s responsibility.

For more info, contact us at (_). Return Form available at: Return Form.

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Withdrawal Form Sample

Only complete and send this form if you wish to withdraw from the contract:

To: BIOGLOW COSMETICS S.R.L., str. Tuzla no. 9-27, Sector 2, Bucharest, J40/9228/2024, VAT ID 50039910, email: (_)

I hereby withdraw from the contract for order no. () dated ()

• Ordered on: () | Received on: ()

• Name of consumer(s): (_)

• Address of consumer(s): (_)

• Signature of consumer(s) (only if on paper)

• Date: (_)

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IX. Warranty

All products are covered by the legal compliance warranty (GEO 140/2021) and warranty against hidden defects(OG 21/1992).

Bioglow Cosmetics S.R.L. contact info for warranty claims:
str. Tuzla no. 9-27, Sector 2, Bucharest, J40/9228/2024, VAT 50039910, email: (_)

Products altered by the Buyer (repaired, modified, etc.) are no longer covered.

No warranty applies to apparent defects or damage caused by improper use or transit.

Under warranty, the Seller may:

• Replace the product (if in stock);

• Refund the full/partial value if replacement is not possible.

Refunds will be made by bank transfer, either to the original account or one specified by the Buyer (for cash payments).

Warranty coverage is independent of the right of withdrawal.

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X. Intellectual Property Rights

The "Glow Season by Bioglow Cosmetics" brand, logos, illustrations, and all website content are the exclusive property of Bioglow Cosmetics S.R.L.

Any full or partial reproduction, modification, or use is strictly prohibited.

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XI. Order Information / Complaints

For order-related inquiries or complaints, contact the Seller via email () or by phone ().

Disputes may be resolved online via the EU ODR platform or ADR platform.

If no amicable solution is found, Romanian courts will have jurisdiction.

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XII. Force Majeure & Liability

The Seller is not liable for failure to fulfill obligations due to force majeure or events outside reasonable control, including third-party actions.

Seller’s liability for any direct or indirect damage from using the website or purchasing products is limited to the order value.

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XIII. Amendments to the Terms

The Seller reserves the right to modify the Terms & Conditions at any time without notice.
Each order is subject to the Terms in force at the time of purchase.

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XIV. Governing Law

These Terms are governed by Romanian law. Disputes will be resolved by competent Romanian courts, according to the Romanian Civil Procedure Code.